WEBSITE FAQ DEVELOPMENT

This service is designed to create an efficient channel for answering the most frequently asked questions customers have regarding the product chain, sales, or customer service via social media detected by the brand.

By implementing this system, users can resolve their doubts independently, reducing the load on the brand’s team and avoiding repetitive and unnecessary responses.

Workflow:

1. Initial online meeting: Discuss the product and service details.

2. Analysis phase: Answering a set of questions with the team to evaluate current communication strategies.

3. Social media & digital platform review: Investigate all online presence and frequently asked questions.

4. First set of 20 questions for the client: Delivered for feedback.

5. Response creation: Developing clear and concise answers in collaboration with the brand.

6. Final document Delivery: Including a review period for corrections.

Benefits:

1. Greater credibility and trust in the buying process by having all answers readily available and clearly accessible.

2. Reinforces the brand’s security, providing an image of professionalism and clarity.

3. Provides clarity to the communication team, especially community managers, to handle queries more efficiently.

Delivery Time: 7 business days